Patient Connections

Informing & Motivating Patients

Since 2002, LetterLogic has been making meaningful connections for hospitals, health systems, physician groups, and Revenue Cycle Management (RCM) companies that engage, inform, inspire and motivate patients. Our goal is to lead and facilitate the patient connection process.

LetterLogic Capabilities

From full color, dynamic statements to email, text and IVR technology that drive patients to make secure payments or set up a personalized payment plan, LetterLogic offers multiple, pivotal interactions that enhance patient satisfaction, cement patient loyalty, and drive quicker access to cash for hospitals and the companies that serve them.

  • Returned Mail Buy-Back Guarantee.
    Unlike anyone else in the industry, if we send a statement or letter on your behalf and it is returned for any reason, we will buy it back! We truly have a vested interest in getting your documents delivered, not just "in the mail." Historically, we have been able to reduce our clients' return mail to 2-4% across the board.
  • 24-Hour Turnaround.
    With a complete, turn-key lettershop in-house, LetterLogic is one of the few providers that doesn't outsource any mailing or sorting components to a third-party. And as a matter of fact, USPS comes to our door for pick-ups each and every day. Once we receive your file, your statements are in the mail in as little as 24 hours so patient statements arrive faster.
  • Patient-Friendly Statements.
    With full-color statements at no additional cost, the patient experience is directly associated with an organization's brand and ability to capitalize on market share. LetterLogic believes the statement should represent your organization in an attractive, patient-friendly and easily-understandable format, while promoting your image in the community. Our statements are intentionally designed to clearly articulate the self-pay balance while driving the patient to take action.
  • Electronic Return Mail Management.
    No more wasting crucial resources "working" return mail. Through the use of an intelligent mail barcode system, LetterLogic automates mail returns so you receive an electronic report and return mail gets shredded at the post office. LetterLogic monitors and provides detailed returned information, forwarded addresses, and Temporary Notices.
  • Address Management.
    Our thorough address-cleansing cross references › 160 million records to help ensure mail is delivered to the right person the first time.
  • Stellar Customer Service.
    We take great care of our employees so they, in turn, take great care of you. Your dedicated account manager will be devoted to you and your business needs, and you'll begin to view them as an extension of your own team.

Through our PCI-compliant payment and negotiation solution, PayLogic, statements are presented electronically and securely for online viewing and payment. In the client-branded portal, customers can utilize email or text to communicate with the patient after a patient consents. PayLogic also allows users to submit and negotiate their own payment arrangements 24/7. A final alternative allows patients to pay through our self-service Interactive Voice Response (IVR) system.

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